Privacy
Policy & Data

SkyWeb collects information to provide better services to all our users. This includes:

• Personal Information: Name, email address, phone number, and billing information provided during registration or payment.
• Device Information: MAC address, IP address, and device type used to connect to our networks.
• Usage Data: Bandwidth consumption, session duration, and connection timestamps to optimize network performance via our SkyShape Technology.

The data we collect is strictly used to maintain and improve our services:

• Network Optimization: Analyzing traffic patterns to eliminate dead spots and manage bandwidth allocation.
• Customer Support: Troubleshooting connection issues and verifying account status.
• Billing & Transactions: Processing payments for premium packages via our secure Pay Portal.
• Communication: Sending service updates, security alerts, and administrative messages.

We do not share your personal information with companies, organizations, or individuals outside of SkyWeb except in the following cases:

• With Consent: We will share personal information outside of SkyWeb when we have your consent.
• For Legal Reasons: We will share personal information if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to meet any applicable law, regulation, legal process, or enforceable governmental request.
• Service Providers: We may trust third-party service providers (such as payment processors) to perform functions on our behalf.

Our website and Pay Portals use "cookies" to enhance your experience. These are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's systems to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits.