Support: 989-771-7515
2798 Bay Rd, Saginaw, MI
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Support & FAQs
24/7 Support

Support & FAQs

Get the help you need with our comprehensive support resources and guides.

Common Questions
Quick Answers

Frequently Asked Questions

Everything you need to know about our Wi-Fi solutions and services.

Most installations are completed within 2-3 days, depending on property size. We handle all permitting and work around your guest schedules.

Properties typically generate $5k-$10k monthly through splash page advertising, premium Wi-Fi tiers, and partner promotions. Revenue varies by location and traffic.

Yes! We offer 24/7 monitoring and support. Our team proactively manages your system and fixes issues before guests notice problems.

Absolutely. We work with your current infrastructure and can integrate with property management systems, security cameras, and other technology.

If you're not completely satisfied within 30 days, we'll work with you to resolve any issues or remove the system at no cost.

Device Setup
MAC Address

Find Your Device MAC Address

Step-by-step guides to locate your device's MAC address for network registration.

  1. 1.Press Menu on the remote.
  2. 2.Use the arrow buttons to highlight the Network icon.
  3. 3.Press OK. The Network Connection menu displays.
  4. 4.Highlight Manual Setup and press OK. The IP Settings menu is displayed.
  5. 5.At the bottom of the menu the RJ45 MAC (Wired) and the Wireless MAC addresses are displayed
  1. 1.Settings.
  2. 2.Preferences.
  3. 3.Network Setup
  4. 4.Advanced Network Settings (Green button)
  1. 1.MENU and then
  2. 2.NETWORK then
  3. 3.Network status
  4. 4.Details/ Device info
  1. 1.Go to Network settings
  2. 2.Advanced
  3. 3.MAC address should be displayed at the bottom
  1. 1.Click the network icon in the lower-right corner of your screen.
  2. 2.Select your network status from the menu that appears.
  3. 3.In the network menu that appears, click the 'i' icon in the lower-right corner.
  4. 4.Your device's MAC address is listed in the message that appears.
  1. 1.Tap the Menu button on the home screen.
  2. 2.Select Settings.
  3. 3.Tap the Menu button again.
  4. 4.Select Device Info.
  5. 5.Scroll down to find the Wi-Fi MAC Address.
  1. 1.Tap the Settings icon on the home screen.
  2. 2.Tap on More.
  3. 3.Tap on Device.
  4. 4.Scroll down to find the Wi-Fi MAC Address.
  1. 1.On the Home screen, tap the Android menu icon galaxy tab Menu key and go to Settings.
  2. 2.Scroll down and tap About Tablet then tap Status and then scroll down to view Wi-Fi Mac address.
  1. 1.Select Network Settings.
  2. 2.Choose Network Status.
  3. 3.The MAC address is the first thing in the list.
  1. 1.From a home screen, select Apps Apps icon.
  2. 2.Note Located at the bottom when viewed in portrait or at the right in landscape.
  3. 3.From the Apps tab, select Settings.
  4. 4.Select About device.
  5. 5.Select Status.
  6. 6.Locate the Wi-Fi MAC address.
  1. 1.From the Home screen, select the app slider at the bottom-right portion of the screen.
  2. 2.Tap 'Settings'.
  3. 3.Choose the 'General' option at the top of the screen.
  4. 4.Scroll down on the left pane and select 'About device'.
  5. 5.Choose 'Status' on the right side.
  6. 6.The Wi-Fi MAC address will be displayed on the screen.
  1. 1.Go to Settings.
  2. 2.Select About phone or device at the bottom.
  3. 3.Select Status.
  4. 4.Scroll down to Wi-Fi MAC Address.
  1. 1.Go to Settings.
  2. 2.Select General.
  3. 3.Click About.
  4. 4.The MAC Address (Watch) / Wi-Fi Address (iPhone) will be displayed.
  1. 1.If you still have the original packaging the MAC will be displayed on the sticker.
  2. 2.After opening the Google app, follow these instructions:
  3. 3.Connect to your Chromecast using Bluetooth.
  4. 4.Once connected begin the process to connect to Wi-Fi.
  5. 5.On the bottom right of the page which asks you to select a Wi-Fi network, the MAC address is displayed.
  1. 1.Open Alexa App
  2. 2.On the bottom, select the Devices tab
  3. 3.You should now see 'Echo & Alexa' at the top. Select that.
  4. 4.There should now be a list of all the things connected to Alexa through your Amazon account. Select the name of your Echo Dot.
  5. 5.Scroll all the way to the bottom and select About
  6. 6.You will now see your MAC Address of your Echo.
  1. 1.Go to the Start menu and type CMD into the search bar.
  2. 2.Click on Command Prompt.
  3. 3.Once this opens type getmac and press Enter, this will show you the Wi-Fi MAC address of your device.
  1. 1.Click the Wireless Network Connection icon from within your system tray (near the clock).
  2. 2.Select Network and Sharing Center.
  3. 3.Select View status.
  4. 4.Select Details.
  5. 5.The MAC address is listed as Physical Address.
  1. 1.Press the Windows Start key to open the Start screen.
  2. 2.Type cmd and press Enter to launch the command prompt.
  3. 3.Type ipconfig /all into the command prompt.
  4. 4.The MAC address using a cabled connection is listed as Physical Address under Ethernet Adapter. For Wi-Fi Mac Address Look for the Physical Address under Wireless Adapter.
  5. 5.Type exit and press Enter to exit the command prompt.
  1. 1.Double-click the Wireless Network Connection icon from within your system tray (near the clock).
  2. 2.Select the Support tab.
  3. 3.Select Details.
  4. 4.The MAC address is listed as Physical Address.
  1. 1.From the home screen, touch the settings icon.
  2. 2.Select the Internet option.
  3. 3.The MAC address will be listed in the Connection Status portion of this page.
  1. 1.From the HOME menu, highlight and select the System Settings Icon.
  2. 2.Select 'Internet Settings.'
  3. 3.Tap 'Other Information.'
  4. 4.Tap 'Confirm MAC Address.' Your system's MAC Address will be displayed on the screen.
  1. 1.Go to the Nintendo Wi-Fi Connection Setup in the game's menu.
  2. 2.Select Options and System Information.
  3. 3.The MAC Address is displayed on the top line.
  4. 4.The MAC Address is displayed on the top line.
  1. 1.From the HOME menu, highlight and select the System Settings Icon.
  2. 2.Select 'Internet Settings.'
  3. 3.Tap 'Other Information.'
  4. 4.Tap 'Confirm MAC Address.' Your system's MAC Address will be displayed on the screen.
  1. 1.From the Wii U Menu, select 'System Settings.'
  2. 2.Using the Left Stick select the 'Internet' icon and press the A Button.
  3. 3.Select 'View MAC Address' and wait a moment for the MAC address to be displayed
  1. 1.Hold down the 'option' key on the keyboard and click on the Wi-Fi icon on the top right.
  2. 2.There will be an Address a couple rows down, This will contain your MAC address.
  1. 1.Tap the Settings icon on the home screen.
  2. 2.Tap on More.
  3. 3.Tap on Device
  4. 4.Scroll down to find the Wi-Fi MAC Address
  1. 1.Click 'Settings'.
  2. 2.Select 'Device'.
  3. 3.Select 'Status'.
  4. 4.The Wi-Fi MAC address should be displayed.
  1. 1.Click 'Settings'.
  2. 2.Select 'About Device'.
  3. 3.Select 'Hardware Information'.
  4. 4.The Wi-Fi MAC address should be displayed.
  1. 1.Click 'Settings'.
  2. 2.Select 'Wireless and network'.
  3. 3.Select 'Wi-Fi Settings'.
  4. 4.The MAC address should be displayed.
  1. 1.Tap Settings.
  2. 2.Select General
  3. 3.Select About.
  4. 4.The Mac address is listed as Wi-Fi Address.
  1. 1.Click 'Settings'.
  2. 2.Select 'System'.
  3. 3.Select 'About'.
  4. 4.Select 'Network'.
  5. 5.The wireless MAC address should be displayed.
  1. 1.Click 'Settings'.
  2. 2.Select 'Device'.
  3. 3.Select 'About'.
  4. 4.Select 'Network'.
  5. 5.The wireless MAC address should be displayed.

If this is not available try:

  1. 1.Click 'Settings'
  2. 2.Select 'My Fire TV'
  3. 3.Select 'About'
  1. 1.Click 'Settings'.
  2. 2.Select 'Preferences', then 'Network Setup'.
  3. 3.'Advanced Network Settings'
  4. 4.The wireless MAC address should be displayed.
  1. 1.On the XMB, scroll and click on 'Settings'.
  2. 2.Scroll down and click 'Network'.
  3. 3.Then click 'View Connection Status'.
  4. 4.You will see the MAC address for Wi-Fi.
  1. 1.In the XMB home menu, go to 'Settings' > 'System Settings'.
  2. 2.Scroll until you see 'System Information'.
  3. 3.You will see the MAC address listed.
  1. 1.Attempt to connect to the network.
  2. 2.The connection will fail.
  3. 3.The MAC address will be located on this page where it says the connection has failed.
  1. 1.Navigate to the Settings page.
  2. 2.Select Network.
  3. 3.Select Advanced Settings.
  4. 4.MAC address will be listed next to MAC on the right hand side of the screen.
  1. 1.Go right to reach the System 'blade' of the Dashboard.
  2. 2.Select Network Settings.
  3. 3.Select Edit Settings.
  4. 4.Under Basic Settings check to make sure IP Settings is on Automatic.
  5. 5.Go right to get to the Additional Settings Tab.
  6. 6.Go down to select Advanced Settings.
  7. 7.Toward the bottom of the screen you should see the Wired MAC & Wi-Fi MAC.
  1. 1.Scroll Down (if necessary) to 'My Xbox'.
  2. 2.Go all the way to the right and select System Settings.
  3. 3.On the new screen, select Network Settings.
  4. 4.Select Configure Network.
  5. 5.Under Basic Settings, check to make sure IP Settings is on Automatic.
  6. 6.Go right to select the Additional Settings Tab.
  7. 7.Go down and select the second item Advanced Settings.
  8. 8.Toward the bottom of the screen you should see Wired MAC & Wi-Fi MAC.
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